Frequently Asked Questions

A 35% non-refundable deposit is required to secure your event date and time.

The remaining balance is due 5 days before the scheduled event.

Deposits are non-refundable due to scheduling and material preparation.

Cancellations made:

• More than 14 days before the event may receive a one-time event credit toward a future booking.

• Less than 14 days before the event are non-refundable.

One complimentary reschedule may be allowed with at least 7 days notice, based on availability.

Rescheduled events must take place within 90 days of the original event date.

Final guest count must be submitted 7 days before the event.

Additional guests requested after this deadline may be subject to additional fees and material availability.

Clients are responsible for providing tables and seating unless setup rentals are included in the selected package.

The workspace should be clean and ready upon arrival.

Setup begins approximately 45–60 minutes before the scheduled event start time.

Basic cleanup is included at the end of the event.

Events located outside of the standard service area may incur an additional travel fee.

Outdoor events require adequate shade and weather-safe conditions.

If severe weather conditions arise, outdoor events may be rescheduled at the discretion of the business.

Adult supervision is required for children under 6 years old throughout the event.

Photos/videos may occasionally be taken during events for promotional purposes unless otherwise requested in writing prior to the event.

Invoices not paid by the due date may result in cancellation of the event reservation.

Same-week bookings may require full payment upfront.